Archives: Reviews

“Had an issue with a cracked expansion tank. Michael Rainey and Jamie Staggs came out and the tank replaced, much of the mess (water) cleaned up, and the heater back heating within about an hour. They were both also very friendly and chatted, as well as informative of the situation at hand, as they worked the issue.”

– Steve R.

“Kevin was very helpful and nice. He gives great conversation while doing his job to make you feel very comfortable while he's in your home. And he also makes sure that everything is working correctly before leaving. He definitely gets the job done!!!”

– Danielle T.

“From my initial call through the service work completed, I was treated as a long time valued customer even though it was my first time using Banks Quarles. Everyone was very polite, friendly and helpful. I really appreciate how my service tech, Michael, explained everything and how friendly he was. I am very pleased with the work completed and will be calling on Banks again when in need!”

– STEPHANIE B.

“Service was beyond my expectations! The servicemen was very knowledgeable and helpful, far superior to many. The names were, Michael Rainey and James Staggs.”

– Bruce E. F.

“Didn’t want to have to call on a Sunday evening, but the leak was too much… we tried tightening the connection… to no avail… Courtney was very pleasant when she answered and assured us BQ could handle the repair this evening… We called around 5:30 and Michael, the technician, was on site by a little after six… Michael was very professional and prompt with his assessment and repair… thank you all for another satisfying experience… we don’t do social media… yall are more than welcome to post this on any platform of your choosing… Thank you… The Heeney’s… Tuscaloosa Alabama 24 05 05…”

– John H.

“Michael Rainey & Jaime Staggs came to my house today to replace my garbage disposal. I also had a problem with the hot water from my kitchen faucet. Micheal knew right away what the problem with the faucet and fixed it. They installed the disposal very quickly and left everything perfectly clean. I will not hesitate to call Banks Quarles for any future plumbing needs.”

– Carol L.

“Plumbers Jeff ,Kevin, Koby, did excellent troubleshooting on my thankless water heater. Especially appreciate Jeff's experience because he knew which parts needed to be looked at and cleaned. Thankless water heater is complicated. Good people to work with, customer friendly.”

– Chu ck C.

“Kevin and Kobie were great knowledgeable and efficient. Helped with cost savings and offered to look at any other plumbing issues. I recommend these guys when you need it done with quality and efficiency.”

– Martha L.

“Was great for us much better than the previous companies great vip customer thanks.”

-George L.

“This company earns an A++! From my first call to request help with plumbing repairs to the company’s follow up after service, they have been extremely professional and so friendly. The office kept me updated on the arrival time of the plumber, and Andrew arrived on time. He is an excellent representative of the company! He was knowledgeable, professional but friendly, and was quick with his repairs. I highly recommend Banks Quarles and will be using them for all my HVAC, electrical, and plumbing repairs.”

-DiDi H.